Hi Peter @PJay
My name is Lynn from Oceanpayment - Shopify official payment services providers
There is very simple logic here, as your settlement currency is different from your customer's currency. So it a decision you need to make between either you will be responsible for the loss caused by conversation or your customer will be the one who responsible for it.
Hope this will help!
Hi there, the problem i'm having is that I want customers to pay offline only due to the nature of the business but "Payment gateway This payment method isn’t available on the store right now" appears when I try to complete a test order. I do not have a final price until I have completed the order so I only provide Approximate prices so I cannot charge people when they first make an order. Only when I have fulfilled the order.
so my question is how can I get a customer to place an order without making payment and when I do make payment it would be offline only such as Cash On Delivery.
Thank you for getting in touch with your question. To clarify, are you wanting customers to be able to checkout and place an order without paying at the time, or knowing the final price? Would this apply to all products on the store?
This may be possible but would require a few things to be done. First, you'd need your messaging to be clear—customers would need to know that whilst they are placing an order with you, they are not paying at the time of checkout, and that they will be receiving an invoice from you in future where they will be required to pay for the order (which may include products with different pricing levels than what is advertised on the site). You could accept orders by enabling a manual payment method on the store, meaning customers can complete checkout without having to enter in a credit card or pay with any other viable method of payment. You could then email them an invoice for a draft order you create with the revised prices.
The issue with this is that you would then need a different gateway to accept actual payments from customers, unless this was done outside of Shopify. An easier option here may be to offer some sort of contact option where customers can reach out and inform you of their desired order, as opposed to having them checkout to do this—was this something you had considered? If you could also explain a little more what sort of products you are selling and why revising prices is vital, I'd be happy to offer more tailored advice if possible.
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