Regional Support: Payments (UK)

BaseGrooming
New Member
3 0 0

Hi, my pay outs have been blocked for over 2 months now. I’ve submitted all my documents multiple times.

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Victor
Shopify Staff
Shopify Staff
759 66 188

Hi @BaseGrooming,

Thank you for reaching out. I would suggest reaching out to our support team so you can be authenticated on the store and then discuss the matter with someone at Shopify. If you have a ticket number, we should be able to take a look at the ticket and check on its status.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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BaseGrooming
New Member
3 0 0

Ticket number: 19661015

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Victor
Shopify Staff
Shopify Staff
759 66 188

Hi @BaseGrooming,

Thank you for providing that number. I will look into this issue for you and will be back in touch over email shortly.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hakk
New Member
1 0 0

Hi i need some assistance regarding a payment that a customer has said he has made and an order shipped but isnt showing as being due to be paid to me?

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Victor
Shopify Staff
Shopify Staff
759 66 188

Hi @Hakk,

Thank you for posting your question. When was this order placed and paid for? Do you know how the customer paid for the order? If you go to the Orders section of the admin and click on the order in question, it should show which payment method was used in the order timeline. Please let me know and I can then take a closer look at this for you.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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richard777
Tourist
4 0 1

i have that message in my dashboard

Your payouts from Shopify Payments are on hold while we review your account

notice ;I didn't receive any email from shopify

Please help me 

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Victor
Shopify Staff
Shopify Staff
759 66 188

Hi @richard777,

Thank you for getting in touch. Our payments team may place a temporary hold on Shopify Payments payouts whilst a review takes place; this is a fairly common practise and is not an immediate cause for concern. When did you first notice this message? Have you been asked to provide any documentation?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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richard777
Tourist
4 0 1

When did you first notice this message?

 First day when i added shopify payement ( Before 4 days )

Have you been asked to provide any documentation?

no i didn't receive any email about that

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Victor
Shopify Staff
Shopify Staff
759 66 188

Hi @richard777,

Okay, thank you. I will need to take a closer look at this to find out more about the status of your Shopify Payments account. To do this, I will need to authenticate you, and this cannot be done here. I will send an email to you shortly so please look out for that and get back to me there.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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