Regional Support: Payments (UK)

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New Member
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Hi, can i refund money for subscription? I forgot to close my store and today i have billed for 29$. Now i close my store and i will not use it
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Shopify Staff
Shopify Staff
366 36 101

Hi @Andrew-houvy,


If you have closed your store today after you were charged, a member of our support team can authenticate you on the store and take a look at this for you and will see if we can process a refund for this charge. You can reach out to our support team here.

Kind regards,

Victor | Shopify Social Care

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New Member
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Hello Victor,

I am trying to understand Shopify Payments: Some features about it are remaining unclear and I believe you are the very right person to clarify these; and that this is the right place for asking to.

Questions:

  1. Can Shopify Payments fully replace any other third-parties providers like PayPal? 
  2. Is an American bank account mandatory for European citizens/merchandizers or does it work with European bank accounts? (e.g. U.K./France/etc.)
  3. Is there any additional cost such a required subscription - like it is for others modules - or is it only "self founded" by your plans' credit cards rates?
  4. Do some charges apply if I import/create [already paid] orders via the Shopify Orders API?

Thank you Victor.

With kind regards,

C.

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Shopify Staff
Shopify Staff
366 36 101

Hi @naturom,

Thank you for reaching out with your questions; I'll be happy to answer each one below.

  1. There is no right or wrong answer here, but generally Shopify Payments and PayPal serve different purposes—the former allows customers to pay via credit and debit cards, whilst enabling PayPal Express Checkout on your store allows customers to pay directly with their PayPal accounts. Many merchants enable both on their stores to give their customers more choice when it comes to paying for their order. I'll also point out that if you have Shopify Payments enabled on your store, you can enable PayPal as well and you will pay no extra fees to Shopify, and will only be subject to the processing fees PayPal charge.
  2. The requirements for Shopify Payments are specific to each region it is available in. In the United Kingdom, for example, it is available to merchants based in the UK, and they'll be asked to provide a British bank account listed in GBP. American bank accounts would only need to be provided for merchants based in the United States wanting to use Shopify Payments.
  3. No, there are no additional fees or a subscription for Shopify Payments specifically. You will just be paying the processing fees, which are automatically deducted from each transaction before the funds are paid out to you. The processing fees vary depending on which Shopify plan you are on, and they are listed on our pricing page.
  4. No, you would not be retrospectively charged for existing orders you are able to import into the Shopify admin. Fees are only charged when an order has been paid for directly via Shopify Payments.

I hope this has helped answer your questions, but please let me know if anything is still unclear.

Kind regards,

Victor | Shopify Social Care

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New Member
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Hello 

i have recently opened my store online got a few ads running to drive traffic, there has been a lot of interest and potential sales. Except when my customers have tried to make payments it is coming up with all different error code and declining payments i even tried out using my own card which i know has funds in it and that was also declined i got my friend to try with a different card and payment also with fund and still not just coming up with card declined. Is there any explanation or fix to this i have spent money ads to drive traffic only to get nowhere when they try and pay. Since i opened on 15/06/20 i have lost about 15 sales. 

any help is greatly appreciated thanks. 

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Shopify Staff
Shopify Staff
366 36 101

Hi @Greg-1,

Thank you for reaching out about this, and I'm sorry to hear that you've experienced this issue. Can you tell me more about what the error messages say, specifically? Are you using Shopify Payments or a different gateway to process card payments? Does this only seem to be when customers try and pay by card, or are there abandoned carts where customers have chosen other payment methods (e.g. PayPal) as well?

Kind regards,

Victor | Shopify Social Care

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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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using shopify payments - its almost 25 days - but the amount not transfer
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Shopify Staff
Shopify Staff
366 36 101

Hi @NomanSaeed,

Thank you for reaching out about this. Are you referring to your payouts? Do you see a message in your admin stating that your payouts are on hold?

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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