Regional Support: Payments (UK)

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Tourist
4 0 1

ok sir am waiting for your email 

thank you 

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Shopify Staff
Shopify Staff
616 54 152

Hi @richard777,

I sent the email to you on Thursday, and it was sent to the email address linked to your Shopify Community account. Please check your inbox and get back to me when you can.

Kind regards,

Victor | Shopify Social Care

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New Member
3 0 0

Hi Victor

After uploading my documents as requested I a getting this message

Some of the information you provided for Shopify Payments couldn't be verified. Please contact support to complete the verification.

I hit the contact support button but could get no useful information on how to proceed.

Please let me know what I need to do now.

Kind regards

Steve 

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Shopify Staff
Shopify Staff
616 54 152

Hi @Yellowbourbon,

Thanks for getting in touch. In order to take a closer look at this for you, I'll need to authenticate you on your store and this cannot be done on the Community Forums. I will send an email to you shortly so we can discuss this issue in more detail.

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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