Regional Support: Payments (UK)

Victor
Shopify Staff
Shopify Staff
976 85 226

Hi @Zackspalace,

Thank you for getting in touch and I am sorry to hear about the tough times you have been through of late. I would recommend reaching out to our support team, as they will be able to authenticate you on the store and take a look at your current billing situation and store status. You can explain your situation to them and they will be able to guide on what's possible moving forward.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Dilan_Patel
New Member
7 0 0

Hi,

Whenever I enter my routing number, it says 'routing number invalid', why does it say this?(Im in the UK, so do I use IBAN number?)

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Victor
Shopify Staff
Shopify Staff
976 85 226

Hi @Dilan_Patel

Thank you for getting in touch. Are you trying to set up Shopify Payments for the first time, or are you changing the bank account you have on file? Are you trying to connect a current account to Shopify Payments, or is it a different type of account?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Dilan_Patel
New Member
7 0 0

I am setting up the shopify payments accounts for the first time and I have an existing bank account.

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Victor
Shopify Staff
Shopify Staff
976 85 226

Hi @Dilan_Patel,

Okay, thank you. Can you tell me if you're trying add the details of a current (or chequing) account held with a UK banking institution, that allows for international charges? 

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Dilan_Patel
New Member
7 0 0

Hi, yes I am trying to add a current account in the UK that allows international  charges.

 

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Victor
Shopify Staff
Shopify Staff
976 85 226

Hi @Dilan_Patel,

Okay, I see. It sounds like you are trying to add a supported bank account so I think this will need to be looked at more closely. Please contact our support team so you can be authenticated on the store, and the issue with your Shopify Payments account can be reviewed directly.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Dilan_Patel
New Member
7 0 0

When I am on the support page, what do I do exactly to be authenticated on the store?

 

 

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Dilan_Patel
New Member
7 0 0

Also all refunds are given to my customers this Sunday.

 

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Dilan_Patel
New Member
7 0 0
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