Regional Support: Shipping (UK)

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Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @Luccardo,

Would you please be able to confirm the name of the shipping calculator app that you're using? I have spoken to our development team about the issues you've cited and they have asked which app you were using so that they can investigate this further.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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SidharthKumar
New Member
4 0 0
Are You Froad
Tit for tat
You unhappy for lifetime
Good Bye
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Victor
Shopify Staff
Shopify Staff
942 83 224

Hey folks,

I wanted to provide an update for those who have been seeing "country" appear in their address formatting, and would prefer that it didn't. This is likely due to the Liquid variables in merchants' notification templates and that this can be worked around by using the format_address Liquid filter to format correctly based on the address locale.

It is recommended to replace the entire address that is broken down with just:

{{ shipping_address | format_address }}


This will make use of the address formatter that knows which format to use for each country.

In some instances an app might render these templates. More information on these changes can be found at the bottom of this developer update here.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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SillySentiment
New Member
4 0 0

Hello All, 

I hope this is the right place to ask this question. 

We are currently setting up our Shopify and was looking at doing our shipping through Click and drop. However Click and drop cannot apply postage to any orders that have more than 1 item and we would manually have to apply the postage. Most of our orders contain more than 1 item. 

We also want a Shipping label to be printed once a barcode on the Shopify was scanned. Click&Drop have a scan and print option, but I cannot figure out how to add this barcode to the Shopify dispatch note. We do customised products so we need to use the Shopify dispatch note. 

Are these two things possible? if so what would we need to use. I have seen Boxify but they do not work with Royal Mail. 

Kind regards, 

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philosophyalice
Excursionist
14 0 6

Hi Victor

 

thank you for this, however it doesn't solve our problem as our shipping label quoter from our fulfilment service needs the constituent parts of the address.  I have forwarded them the information from shopify in case it helps, but it is really very bizarre what shopify has done as there is absolutely no reason anyone would need to know whether an address was in England, Scotland or Wales for shipping reasons.  We need to separate out Northern Ireland and Highlands/Islands but England, Wales and Scotland make no sense as shipping zones.  Is shopify trying to push the Scottish and Welsh Nationalist agenda, are they pre-emptively thinking Nicola Sturgeon will get her second indyref? 

 

We have also noticed that shopify seems to be adding the WRONG country sometimes, for example, addresses in Gloucester are coming up as in Wales (also some in Merseyside).  What information is shopify using to determine whether or not an address is in England or Wales as it doesn't seem to be getting the right results?  It is all just rather embarrassing. 

 

Thanks for any feedback you are able to provide to shopify.

 

Alice

Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @SillySentiment,

Thank you for getting in touch. If the Click & Drop app has this restriction with regards to applying postage to orders with more than one item, then there's not much we can do—the app is built and supported by Royal Mail and we wouldn't be able to make any changes to allow for more flexibility here. Royal Mail do offer direct support for the app, so I'd recommend reaching out to them directly and asking if there are any workarounds. If you head to their contact page you can choose Shipping solutions > Click & Drop from the menu, after which you will see an option at the bottom of the page to seek direct support from them.

If you're open to considering other apps that can be used to manage shipping and purchase labels, you can refer to the first post in this thread where some apps are mentioned. They should allow you to buy labels from Royal Mail as well as other UK-based shipping providers.

When you mention your Shopify dispatch note, are you referring to a slip you include in your orders when you post them? Or something else?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @philosophyalice,

Thank you for your feedback, and this has all been communicated to the members of our development team who are continuing to work on the UK shipping zone. The changes are designed to provide more flexibility to merchants shipping to and within the UK by breaking it down to its constituent countries, and can assure you that no changes are made with any political statement in mind.

In terms of the example you gave of Gloucester appearing as being in Wales, this appears to have been an error and it should have now been rectified so that the town is listed as a part of England. There may be some other examples of towns and cities that feature on the borders appearing in the wrong area, which was expected upon release.

We also recognize that breaking down the UK shipping zone in this manner does not solve all the issues merchants have cited, with the increased prices of shipping to the Highlands and Islands in comparison to the rest of Scotland an example of that. Other members of our development team are continuing to work on this as we hope to evolve this feature in the future.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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SillySentiment
New Member
4 0 0

Hi @Victor

Thanks for getting back to us, I have already spoken to the Click&Drop Team, and they cannot automatically apply postage to an order with Multiple items as Click&Drop cannot figure out the parcel size.

We can deal with this by applying postage manually to these orders... but I am trying to make these thing automated so we can scale the business easily. 

I have emailed Boxify team as that looked very promising, however they do not work with Royal Mail. 

Ideally we want to process orders in the following way: 

We print a batch of dispatch note/slip > Our pickers will pick the items > Once picked the packer will scan a barcode on the note that will print the postage label. 

So in the background we need an app to work out what parcel size the order is, apply the correct postage with Royal Mail and have the label ready to print once the pack scans a barcode on the paper work. 

This was the process from a previous company I worked for, however they were using a different platform for their shop. 

We are not concerned about applying live shipping rates at the checkout as once the order reaches a parcel size (over 750g) we pay the same price. 

In regards to the apps in the first post, non of these mention printing a label on scan of a barcode.

 

Thanks for your time,

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Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @SillySentiment,

Thank you for this further context. I have a couple of apps that I would recommend checking out.

The first is Zenstores, an app which definitely works with Royal Mail. The app is designed to make the process of shipping orders as seamless as possible and allows you to buy numerous shipping labels with a few clicks, and can be used to easily print various forms that can used with your fulfillment team. I believe this app is primarily targeted at UK-based merchants so I would definitely suggest checking them out. They have a phone number and email address listed on the app's page, so you can contact the developers directly if you have further questions. The app is also free to install with charges coming on a per shipment basis.

You can also check out Shipper HQ, which integrates with 50+ couriers and I believe Royal Mail is one of them (although you may wish to check this with the developers directly, who also have contact options on the app page). This app is also aimed at reducing friction with the shipping process, both for customers and merchants, and can help you set a shipping strategy and manage orders more effectively. This app comes with a monthly subscription charge but there is a free trial you can make use of first to see if the app is best for you.

There are a number of other shipping apps available on the Shopify App Store, so I would recommend also taking a look around and seeing what else is available to you if these two apps don't seem like a good fit. Please also let me know if you have any further questions.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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EmmaSeren
New Member
2 0 0

Hi Shopify

I am having huge problems with your shipping profiles because it doesn't account for different packaging sizes. I sell dolls and doll clothes to customers all over the world. Most dolls need to be sent as a parcel, whilst clothes and smaller size dolls are large letters. Your system just doesn't work! I am a very small business and cannot afford to pay for extra shipping apps - please tell me you are going to include shipping dimensions on products at some point soon for the UK??? I thought having custom profiles for individual products might help, but you then add up the different profiles rather than using the higher cost shipping. e.g. someone buys a doll and some clothes from me. If I had a parcel price for the doll and a large letter price for the clothes your system would add them up when what I need is for the customer to just be charged for a parcel if they are combined.

Here's hoping!

Emma 

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