Regional Support: Shipping (UK)

Shopify Staff
Shopify Staff
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This thread is part of the Regional Support threads offered for merchants in the United Kingdom. To see which other topics are available, you can visit the UK hub here.


Merchants based in the United Kingdom can offer both manual and third-party carrier calculated shipping rates to their customers at checkout. This second option allows UK merchants to link their FedEx and UPS accounts to Shopify and offer live rates from these providers at checkout.

Please note that the live rates can only be enabled if the merchant has the carrier calculated shipping feature enabled, which is a standard feature of our Advanced and Plus plans. However, this feature can also be enabled on other plans for an additional $20 USD per month, or it can be enabled for free if the merchant’s subscription is paid for on an annual basis. If you’d like to add this feature to your account, please contact our support team.

Outside of the integrated options of FedEx and UPS, there are a number of third-party applications that allow UK merchants to offer live rates from other shipping providers. Some apps will also allow you to buy shipping labels for different providers in the UK. These include:

  • Royal Mail Shipping Extension (includes live rates from Royal Mail that appear at checkout).
  • Starshipit Shipping & Tracking (includes live rates from the likes of DHL and DPD at checkout, as well as the ability to buy shipping labels from numerous carriers, including Royal Mail).
  • Zenstores - UK Shipping App (includes the ability to buy shipping labels from numerous carriers, including DHL, DPD, Hermes, Royal Mail and Parcelforce).

Royal Mail also offer their Click & Drop app, which can be installed in the form of a sales channel in the Shopify admin. This app will allow you to easily buy and print Royal Mail shipping labels for your orders. You can refer to Royal Mail’s setup instructions to install the app in your store.

If you’re looking for more information or direct assistance with any of these apps, we recommend contacting the developers of the app directly. The developers build and support these apps and their contact information can be found on the app’s page on the Shopify App Store.

With regards to shipping zones, it is not currently possible to split the United Kingdom zone into different countries/ regions (e.g. England, Scotland, Northern Ireland, Wales, and the Channel Islands). We know that this is a popular feature request from those running businesses in the UK and feedback from merchants has been submitted to our development team about this issue.

If you have a question or comment to make about shipping when based in the United Kingdom, please post it below.

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