Regional Support: Shipping (UK)

Solved
Highlighted
Tourist
12 0 3

Hello, who could help me activate/add feature of CARRIER CALCULATED SHIPPING, I'm trying to contact support but no luck. Would you be able to help perhaps or maybe referring to someone who can? Thank you,

 

Serge

0 Likes
Highlighted
Shopify Staff
Shopify Staff
638 58 158

Hi @sssarakelyan,

 

Thank you for getting in touch, and I'm sorry to hear you've had issues contacting support. If you're unable to access our support team, please always feel free to reach out here or over Facebook and Twitter, where we also offer support.

 

I'd be happy to take a closer look at this for you, so I will send you an email shortly to discuss this with you. I'll send the email to the address linked to your Forums profile.

 

Kind regards,

 

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
1 0 0

Hi, Im just starting out on Shopify. Ive read lots of information on shipping. Am I correct in saying that i need Royal Mail extension app to enable the shipping to be calculated ? I can only have this app at $10 a month and only on an upgraded plan ? ( i am currently on the basic ).

 

Also if all the above is correct. If I were to use this app, and i add each products weight individually. What is the box information used for please. I really do not understand the box information page.

Does this app accomodate muliple items in the shopping cart ? does it adjust the shipping accordingly ?

 

Thank you

Regards

Alison

0 Likes
Highlighted
Shopify Staff
Shopify Staff
638 58 158

Hi Alison,


Thank you for reaching out with your question, and yes, this is correct—the Royal Mail Shipping Extension will allow you to offer live, calculated rates to your customers within Shopify. The app has a monthly cost of $10 USD p/m, although it does also require you to have the carrier-calculated shipping feature enabled on your store. You can add this feature to your plan for an additional $20 USD p/m, or you can receive it for free if you decide to switch from a monthly to an annual billing cycle for the Basic plan. Please let me know if you've any questions on this.

I believe the app will take the average parcel size you enter in here—letter, large letter, small parcel or large parcel—and accommodate this into its calculations, along with the total weight of the customer's order and their shipping address. It would then take these variables and present the customer with as accurate a shipping rate as possible, which they can then select and pay for at checkout. This will work for single-product orders and for orders with numerous items. You will want to ensure that your product weights within Shopify are accurate, as these are used in the app's calculations.


I'd also point out that whilst I am familiar with the app and know roughly how it works, it is not made by Shopify and instead by a third-party developer. If you have any further questions about the app please feel free to ask them here, but you can also reach out to the developers directly at support@developify.co.uk. I'd also suggest checking out the reviews for the app on its page on the App Store, linked above, to see how other merchants have used it.

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
8 0 0

I ship a lot of items to the USA from the UK. All small items.

I’m currently using RM click and drop integration. The integration is perfect for my needs. Love it. Uk shipping is great but US shipping has always been problematic with long delays (like 3 weeks being a regular delivery time!) Since covid its just beyond a joke. USPS will put me out of business if i carry on like this.

I’m trying to use UPS. I’ve done a few trial runs and the delivery times to the USA are fantastic.

Problem is, I can’t find a label app for UPS! Just about every other shipper in the world is well catered for, but hardly any for UPS.

a) Can someone recommend a UK appropriate app for UPS (and ideally, Royal Mail)?

b) Can someone tell me if these apps will offer the same sort of functionality as click and drop?

Any help much appreciated. It seems a really hard / opaque thing to do considering how fundamental a part of selling through shopify shipping is.

Thanks,

David.

 

 

 

 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
638 58 158

Hi @Daviddbx,

Thank you for reaching out with your question and for detailing your predicament. I've taken a look through our App Store and have found the following apps which should allow you to purchase UPS shipping labels:

All of the above apps claim to integrate with UPS, although I am not sure if all will allow for UPS label purchases for merchants based in the UK. I would recommend installing the apps that interest you—all are either free to install, or offer a free trial period—and see if UPS is a label purchase option for you. I don't know if these apps will allow for the same functionality you've experienced with the Click & Drop app, but they will allow for the buying and printing of shipping labels via the Shopify admin.

Give these a try, and please let me know if you've more questions about this.

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0

I have built & will manage an eCommerce site for the UK called planetsal.co.uk - novelty gifts, cards & now face masks.

We have done very few sales to date but have come across two related issues.

I cannot see how to configure the shipping to match UK Royal Mail rates which are based on weight AND size - I don't see where the package size is used in any calculation.

(The size of this enterprise probably precludes the cost / benefit of eg the Royal Mail extension, especially having to upgrade the Shopify Plan as well).

I have been using a quick & dirty workaround by specifying a fixed price on every item, via a fictitious item weight which equates to a Postage rate - so an item weighing 1.5 LBs would mean a cost of £1.50.

That works for individual items, especially when the product is 'unique' & only likely to be bought singly.

However, multiple face masks could easily be ordered - the above workaround is then broken as the customer gets charged eg £1.50 for each mask in the order.

I may be misunderstanding something so can you please suggest a way forward.

Thank you,

Ron

0 Likes
Highlighted
Shopify Staff
Shopify Staff
638 58 158

Hi @Da_Do,

Thank you for reaching out with your question. The problem you're experiencing here is a relatively common one, and it often requires some creative shipping rate creation to find the best solution for your store.

I'll point out first of all that the weight of the default package on file is included in the total weight of the order, which is used at checkout when the system is calculating which shipping rate to offer to the customer:

20-08-t60el-54rtp

In this instance from my test store, the system will add together the total weight of the products in the customer's cart with the weight of the default package on file, which in this case is 0.188kg. This total weight will then determine which shipping rate is offered to the customer. This is something that will need to be considered when you are setting up your shipping rates, and sometimes it's best to set the default package weight to 0 so that you can dictate shipping rate eligibility by the weight of the products alone.

Using fictitious weights is totally fine when you are using manual rates, as this allows you some creativity and more control when it comes to setting up your shipping rates. However, as you've experienced, it can get a bit more complicated when you are considering what happens if a customer orders multiple units of a product, and what shipping rate they should be paying then. Can you tell me a bit more about your store and how you want your rates to display, in an ideal world? Do you sell numerous products or is it just the face masks that you referenced? Can you also tell me at what point you would need to use a larger package if the customer orders numerous packages of face masks?

If you can provide more details about your ideal set-up, I'll see what I can recommend in terms of configuring your shipping settings.

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0

Thanks for the reply, Victor - especially highlighting the weight of the default package which I hadn't picked up on & will consider as we progrees this issue. As you say, there are pros & cons in including it.

Masks - I'm awaiting details from the store owner but the large envelope must take 5, with a mixium of 10. So, in practice, its unlikely that customers would would order more than 5. As a safety measure we could set the inventory level to avoid 'bulk' orders.

Physical shop - gifts, cards & novelties. Eventually we may advertise products available in the store as a catalogue but without online purchase.

Online shop - currently masks are the only items that fall into the 'problem' area, & my thinking has progressed since my initial query. As I said above, almost all orders ought to fit into what we could the default package size. There are some items we sell with free shipping (taken care of), then there are larger items that we have priced delivery individually. We may in the future sell packs of gift cards which would 'fill' a Large Letter more quickly than the cloth face masks.

To summarise :

- masks probably OK

- fixed delivery cost OK as long as cumulative weight of eg masks or other future products did not increase to the level of the fictious rates

-  ideally I would like to cater for all eventualities for ever (!) but I'm beginning to warn the Store Owner that we may have to be pragmatic, & just deal with what we sell now & worry about the future in the future !

0 Likes
Highlighted
Shopify Staff
Shopify Staff
638 58 158

Hi @Da_Do,

Thank you for providing these additional details. Setting up your shipping rates correctly is often done via some trial and error—ideally you want to cover yourself for every potential order combination and make sure the shipping costs are handled correctly, but there are some eventualities that are unlikely to occur (e.g. a large order of masks) and that may be something you deal with if and when it comes. One thing I will say is you could indeed use inventory tracking to configure a set number of masks available at one time, and then just adjust the inventory levels when the masks have been purchased, although there are apps such as Order Limits that allows for greater control on how many units of a product a single customer can order. You can also just add a note in the product description notifying customers of a maximum order limit to deter larger orders.

In terms of your shipping rates, I'd recommend continuing using the fictitious weights and managing your shipping rates via this method. If you can fit 5 masks into a large envelope, as you mentioned, then you could set a shipping rate that maxes out at [weight of mask] x 5. You mentioned in your initial message that a 1.5lb item would cost £1.50 to ship, so you could set the weight of the mask at 0.3lbs, presuming that you're happy to ship up to 5 masks for a price of £1.50. You could then set a higher shipping rate for orders of 1.51lbs and up, meaning if a customer orders more masks—or some masks and other products—they'll be paying a higher shipping rate, and you're covering yourself financially if this situation occurs.

It's not a perfect solution, but you can usually cover yourself for most possible order combinations with some creative shipping rate configurations using fictitious weights for your products. I hope this has explained things further, but let me know if you still have more questions.

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes