Regional Support: Shipping (UK)

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Hello, I'm dealing with some fragile/valuable items so can't have a standard shipping option on the website for everything. I was wondering if there was a way to have two £0 shipping options at checkout but one would say 'Free' and the other would say 'To Be Determined' so we could be in touch with a specialist quote later?

For example, the options I want to have are: 

  1. Collect - Free
  2. We will be in touch to arrange a quote - To Be Determined

I have worked out how to change the text between the two options by editing the theme language but I can't see a way to have both - if it's possible I would love to hear how! 

Many thanks 

Beth

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Hi @panterandhall,

Thank you for getting in touch! In an ideal world, would you rather have one shipping rate appear for non-fragile items and another for fragile ones? If so, you can use shipping profiles to separate products into individual profiles, and then set shipping rates that only apply for each one. This would allow customers an easier, more straightforward checkout if they are purchasing easy-to-ship items and they don't need a quote, and only when customers are buying fragile items will they be presented with this option.

Even without using separate shipping profiles, you should be able to set up these two rates to appear at checkout simultaneously. In your shipping settings, you can set up two price-based rates of £0 and above, and title them as you wish. They'll then appear at checkout for every customer with a product in their cart.

I'd encourage you to check out the linked Help Center page on shipping profiles, as it's very thorough and informative. I believe that this may be the best way for you to set up your shipping rates. Please let me know if you've any further questions!

Kind regards,

Victor | Shopify Social Care

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Hello Shopify team,

Our UK company is setting up an online store where we have below product categories and are planning to offer international shipping. Our store will start quite small scaled with just a few product types and not massive qty. 

1. Book (one size for now, 50 pcs)

2. Ceramic vessels (few different sizes, 10-20 pcs, fragile and heavy)

3. Art prints (5-6 sizes, 50 pcs, handled with care)


I have been reading the help centre and this forum thoroughly but still couldn't find the best solution. Our shopify plan is basic and what I understand is that we can opt to pay $20 monthly for calculated shipping rate feature, otherwise we would have to manually check with selected carrier and input shipping fee based on weight/ price/ destinations one by one, is it correct? 

To be more cost and time efficient, what would you normally suggest merchants of similar scale like us to do? I am assuming it is best to use carrier's calculated shipping rate systems like DPD/ UPS/ DHL/ Fedex? But would be great to know of smarter suggestion and learn from your experience.

Thank you.

Best regards,
Nicole

 

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I'm utterly astounded that you cannot separate the UK. 

I seriously cannot believe this most basic of functions within woo commerce isn't available. I have a Northern Irish based business and have spent the last few weeks working on my migration to shopify.

What an utter waste of money and time this now seems. Of course I have separate rates between North, South Ireland and the UK.

Have you not heard about brexit?????? What do you think customs charges and tariffs will do to standardised UK Shipping costs?

Even if the nonsense of brexit didn't exist I still have to separate my domestic market. Why does Ireland have separate counties but you can't even provide the UK countries

I don't need live courier pricing - I have a contract and know what the costs are. I only need the most simplest thing to split the UK countries.

So i'm expected to pay $50+ a month for an app and data feed for something I don't need and for a result it may not even do.

Pathetic 

 

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Hi @nicolema,

Thank you for detailing your situation and for asking your question here. I'd be happy to explain in more detail how shipping settings work within Shopify and what your options are.

It sounds like you are offering a variety of different products that require differing shipping options, both in terms of package type and size, and also the costs associated with shipping these items. Using shipping profiles, you'll be able to use manual rates based on product weights to offer shipping prices based on both the merchant's location and the products they have ordered. I'd recommend checking out our detailed documentation on shipping profiles as it helps explain how they work and how they can be used to optimize shipping options for your store.

Using shipping profiles, you could therefore set different shipping rates for books, ceramic vessels and for your art prints, which I presume come with greatly varied costs. You can set international shipping rates for each profile so each product can have specific rates for different countries and regions you're selling to.

The carrier-calculated shipping feature you referenced allows you to use live rates at checkout from the likes of UPS and FedEx, along with a number of third-party apps that integrate with more couriers. This feature comes as standard with our Advanced plan, but can indeed be added onto other plans for an additional cost of $20.00 USD per month (or for free if you opt to pay for your subscription on an annual basis).

These rates work by using a number of variables—your shipping origin, the customer's location, the total weight of the order and the default package on file—to offer your customer customer an accurate live rate at checkout from the courier(s) you have enabled. It can make things easier as you don't need to set up your rates manually, but you do need to ensure the data you have on file (such as the weights of the products) is accurate. However, some merchants may prefer to use manual rates as it allows them greater control over what shipping costs are charged to their customers at checkout.

There is no right or wrong way to approach this, but my general recommendation would be to make use of shipping profiles and manual shipping rates first of all and see if you can cover your bases via this method. It may be that the greater control you have using manual rates is better for your store, although it requires more setup than simply enabling the live rates on your store.

I hope this explains things, but please let me know if you do have further questions!

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hi

I am also trying to use Royal Mail Click and Drop here in the UK. I have uploaded my store csv file into my Click and Drop account but have come across an issue whereby the default weight in shopify in in grams but the Click and Drop app expects it to be in kg. Each one of my products has a weight which gets totalled at checkout but gets incorrectly passed to Royal Mail. Anyone got any good workarounds?

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Click and drop will store item data (like weight) separately from the Shopify settings. Set it in click and drop, save it and next time the correct weight should automatically pop up.

After now spending a considerable amount if time trying to use UPS marketplace ‘integration’, it sure makes me appreciate the simple genius of click and drop!
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Hi David

Thanks for reply. Sorry to appear a bit thick but where in Click and Drop do you set default weight units?

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When you apply postage, set the weight (top left) as you want it. Ensure the ‘overwrite product data’ button is ticked at the bottom. Next time the system see’s that product / SKU, the weight will be correct. For non-EU sales you can set it as part of the export info box that pops up too.

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Ok. Does that have to be done against every product or does applying it to one change it for all. I have over 2000 product lines to sort out.

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