Regional Support: Shipping (UK)

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Shopify Staff
Shopify Staff
521 48 135

Hi @RichL1,

Thank you for reaching out with your question. I do not have extensive experience using the Click & Drop app but it seems like @Daviddbx does and has offered some sound advice here, so I'd suggest trying the workaround they have suggested. I will also point out that within Shopify it is possible to change your weight format from grams to kilograms, which might be worth considering if that is the measurement that the Click & Drop app uses:

20-08-4lpeh-jra3j

The standards and formats settings can be found in Settings > General within the Shopify admin.

Kind regards,

Victor | Shopify Social Care

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Hi Victor,

 

Thanks for the useful information. As I can see Shopify provides many discounted shipping rates for customers based in the USA. However such service is not available in the UK. Are there any recommendations about the shipping company/suppliers that can offer a competitive shipping prices for domestic and international shipments for a start up business?

 

Thanks a lot in adnvace.

Diana

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HI I wonder if you can help point me in the right direction?

I Set up Free Local Delivery using UK postcodes. entered as RM1,RM2, RM3 and so on through to RM11 

however anyone checking anywhere in the UK can select to choose free delivery at checkout which is causing abandoned carts?  Just having the option is off putting if you are outside of the range.

Any idea how i solve this?  It works fine using the radius from postcode but that is not an option.  Thanks kev

 

 

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Shopify Staff
Shopify Staff
521 48 135

Hi @Diana_Kimili,

Thank you for reaching out. You are correct that being able to buy labels via Shopify Shipping is not possible for British merchants at this time, as the service is currently only available for those in the USA, Canada, and Australia. However, there are a number of apps that you can install and use to buy shipping labels if you're shipping from the UK. These include:

These apps will allow you to easily buy shipping labels for the orders you receive through Shopify from couriers such as Royal Mail, DHL, DPD, Hermes, Parcelforce, and others.

Kind regards,

Victor | Shopify Social Care

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Shopify Staff
Shopify Staff
521 48 135

Hi @kevlond,

Thank you for getting in touch. Can you tell me if you have set this up using Shopify's own local delivery feature, or if you are using a third-party app?

Kind regards,

Victor | Shopify Social Care

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HI yes I set up using shopify own local delivery.  

When I set up using local by radius it works fine.  However our location is 1 mile from the river thames london so if i increase the delivery radius by over  a mile we have to deliver the other side of the river which is a 2 hour round trip.  Hence why we try to set up local postcode delivery.  

I selected use Postcode.  entered data as RM1, RM2, RM3, RM5, RM6 etc and also tried by just using RM for a range of postcodes.   

However when someone checks out they are to select free delivery, when they are in a different post code area, I have tried this myself by creating an order to my work address and it offers me free shipping and allows for me to pay as free delivery .

I have spoken to Shopify chat and have looked at for me but awaiting response.  Would you be able to assist I have pdf screen shots of everything if helps?

 

thanks kevin

 

 

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New Member
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ps the chat ref is 19533442 if assists which has the entire conversation and pdf screenshots on, thanks kevin

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Shopify Staff
Shopify Staff
521 48 135

Hi @kevlond,

Thank you for providing more details and for referencing your ticket number. I can see in ticket #19533442 you are speaking with a member of our technical support team, so I would recommend continuing your conversation with them over email. They are better placed to help you with this as they are specialists on the platform, and as you are authenticated over email, they can view the admin of your store to take a closer look at things. Your ticket is open in my colleague's queue so you can expect a response from them over email.

If you do not hear back from them or run into a dead end, though, please feel free to let me know here.

Kind regards,

Victor | Shopify Social Care

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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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Still can't believe that after all this time Spotify will not support regional shipping rates for the United Kingdom. It clear they are not going to do anything about it either even with countless people here asking for it. 

I'm fed up of this missing basic feature costing me money so I will be looking to move away and recommending to others I know that use Spotify and have the same issue to look for an alternative platform to use, one that listens to its customers needs.

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Tourist
11 0 3

Just to follow on from this, it looks like Woocommerce offers this basic feature as part of their package so I am now building a shop on that platform to see how it looks.

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