Regional Support: Shipping (UK)

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New Member
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Can you not use the Royal Mail Click and Drop integration? It’s free and for what I do, it’s fantastic. Ive tried other shipping methods and found them unusable in comparison.
Splitting the UK up into regions? What shipping company does this? Most I’ve used are UK flat rate for mainland at least.

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Tourist
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Hi David

I have tried Royal Mail but can’t get it to work at the mo.

Shopify said the app wasn’t supported when I installed it and it doesn’t show on my app list, however the click and drop comes up as a sales channel on collections and products.

Royal Mail says it’s integrated however when I test it, the checkout says no delivery options.

I’m at a loss. I’ve contact Shopify and Royal Mail.

 

I just find it utterly useless that a basic e-commerce system doesn’t have no the option for the UK 

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New Member
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Persevere with Click and Drop. Once running it really couldn’t be simpler.
Have you created a click and drop account first?
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Tourist
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Hi David,

Yes account set up and all of the weights etc in Royal Mail.

integration with Shopify set up.

When I test the checkout it just tells me this.

Like I said, my Shopify shop doesn’t show it as an app but it is there as a tick box in collections and in the product as a sales channel yet in the sales channel section of Shopify, the click and drop isn’t there.

Dont know how to sort it.

DC3F8963-D3BF-4B4B-9DFF-952F64B5738B.jpeg

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New Member
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That’s correct - it doesn’t show as an app.
In click and drop, go settings, integrations. Shopify should show there with a green link status symbol if connected.
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Tourist
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Yes shows up in green as connected on my Royal Mail account, hence why I don’t know why it’s not working.

At a loss

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Tourist
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Hi Victor

 

I've just posted a question here 

https://community.shopify.com/c/Payments-Shipping-Fulfillment/Changing-the-text-translation-in-addre...

 

I think shopify could help UK and European customers more with address formats - the question above is about the address2 field which is set up to reflect the north American format.  I do think that UK / European customers are put off by this as I explain in the above question.  We have also recently been contacted by what.three.words who want us to encourage customers to put their what.three.words in the address2 field, and we're not doing that because we're worried it will make the problem even worse.  Many of our customers are new to online shopping and we are always trying to make things as clear and easy as possible, having American style address formats doesn't help this.

 

Is there any way shopify can make its address formats more generic?  

 

I just wanted to cross post this here as I am sure other UK shops will have the same issues.  Feel free to reply here or on the original post above.

 

Thanks for any help.

Alice

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Shopify Staff
Shopify Staff
616 54 152

Hi @philosophyalice,

Thank you for reaching out with your question and for detailing the issues that you have. I see in the other thread you referenced another member suggested using your theme's language editor to make some changes, which is also what I'd recommend doing. Whilst this may not give you the exact results you want, it does allow for increased flexibility on what terms appear in the checkout fields, which in turn makes it easier for your customers to fill in their information correctly.

You may have done this already, but you can enable and disable some specific fields in Settings > Checkout:

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These fields can be edited in the language editor, so you can change the wording to make them more appropriate for your needs. Please let me know if you need any further assistance with this.

Kind regards,

Victor | Shopify Social Care

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Tourist
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@Victor (please can you provide an update on this?)

All Shopify has to do is to set up the same way as Canada, US and other countries with similar breakdowns.

UNITED KINGDOM
- ENGLAND
- NORTHERN IRELAND
- SCOTLAND
- HIGHLANDS
- ETC

I bet you guys that if Shopify do this, it will resolve 80% if not more of Sellers problems in the UK. Many of us use flat rates where the price changes based on the area - and that's pretty much it.

What's the problem? Tech? Coding? Politics? Not bothered? Why something so basic as this needs to take so long? Shopify have already done this for other countries so its unlikely to be an issue with coding or have to invest millions in order to deploy.

This is a PAIN for a lot of sellers, please resolve this.

Thank you.

Yours sincerely,

All Frustrated Customers

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Shopify Staff
Shopify Staff
616 54 152

Hi @Lagruga,

I completely understand the frustration over this issue, and have seen numerous merchants in this thread and others express their dissatisfaction over the lack of updates on this. I know that this is a costly problem for merchants in the UK (and in the Republic of Ireland), and I have made sure to document all cases of merchant feedback on this issue for our development team to review. Whilst I cannot provide an update at this time, I can tell you that I have personally made an effort to reach out to others at Shopify to make them more aware of this request and the problems this causes for our British merchants.

As a member of our support team my influence in platform changes is limited, but I will continue to raise awareness of this issue as best as I can. Once I have an update to share I will do be sure to do so here in this thread.

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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