I'm running an online store where I don't charge customers for shipping, shipping is completely free and I advertise this throughout the store and online.
When a customer goes to purchase something or view their cart, they see that shipping is going to be calculated. I feel like this is a major turn off for some buyers, feeling that they had been lied to or they now have to pay for shipping.
I couldn't find an option to remove shipping from being calculated in cart or checkout. Any ideas where to find this?