Removed Staff Account But Shopify Still Says Account Needs to be Verified

jamie2000
New Member
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My shopify payments are on hold as a staff account needs to be verified. I have removed the staff account but the error is still there.

jamie2000_0-1601982010962.png

Do I still have to upload the ID?

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Nick
Community Moderator
Community Moderator
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Hi @jamie2000,

Nick here from Shopify. 

Ah ok, this does seem a little odd if you've removed that staff member's account from your store. I wonder if you have the name of the staff member listed as a partner account or are you the sole proprietor? 

Once we have more information, it will help us figure out the best next steps to take for this. 

Thanks, Nick

Nick | Community Moderator @ Shopify 
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