Request Refund for Monthly Subscription

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New Member
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Hi there
i tried Shopify but it wasn't going fully online. there were some important limitations.
so i decided to try the cheapest plan. you know because it said 14 day FREE trial.
everything worked fine thanks, hopefully i'll work with you in the future.
meanwhile please can you refund 

thanks in advance

ps: i only tried paid version for 1 day

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Shopify Staff
Shopify Staff
1653 100 361

Hi, @Hüseyin

Happy to help get this reviewed! I'd love to learn more about how we can work to improve our platform for you and other merchants. Would you mind sharing what important limitations the platform had?

In reference to your refund request, while our Terms of Service does state that we do not provide refunds, we can make exceptions on a case by case basis only if the store is fully closed within a reasonable timeframe of the invoice generating. If you haven't closed your store yet, then you'll want to login to your store and navigate to Settings/Plans and Permissions. From here, you'll need to select "Close Store" at the bottom of the page which will put you through the prompts to close your store and remove you from active billing.

Can you confirm that you have closed your store? If yes, then I can verify the account to begin reviewing your refund request. 

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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hi, Peter

i was developing e-commerce website for a client and i used shopify for the first time. so using real domain name was limited to subscription as i understand (maybe i misunderstood) anyway i wanted to show my client the website with the real domain name, so i had to subscribe to a plan. 

yes, i have closed the store. .

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Shopify Staff
Shopify Staff
1653 100 361

@Hüseyin 

Thank you for the context. You are correct in that you would need to subscribe to a plan to add your domain if you are using a Shopify Partners account. Nevertheless, I can help review your refund request. Please reply to my email titled "Shopify Forum Support" with the requested information so I can help have this reviewed. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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