Request a refund

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New Member
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Hi guys, 

Earlier today shopify charged me for my monthly subscription.

I opened the store back in March on a really long trial period. 

I completely forgot that I have a trial store with a selected plan and didn't close the store.

I did not want to continue on using the store, I didn't even know that I still have the store.

I haven't the store and I am not planning too. The only reason I opened it was to practice and see how quickly it is to create an online store. 

What are the chances of getting refund back? How can I request it? 

It is not my money and I cannot afford to lose it, please help...

Thank you in advance!

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Shopify Staff
Shopify Staff
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Hey @!

Cal here from Shopify, thanks for reaching out to us. I'd be happy to look into this with you. 

Could you share the MyShopify URL for the store in question? If you're unsure of the URL you can check the signup emails you would have received when you opened your account. 

Thanks! 

Cal | Social Care @ Shopify
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Hey Cal, 

Thank you for your reply. 

The store URL is playstation-gadgets.myshopify.com. 

Awaiting your reply. Thank you in advance!

Gergana

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Shopify Staff
Shopify Staff
660 71 122

Perfect, thank you for that. 

Have you closed the store? Before I can investigate whether a refund is possible, the store will need to be canceled. 

We wouldn't be able to close the account in full for you here, however, you should be able to close the account as shown in this guide. Once the store is canceled, let me know and I'll send the account owner an email directly regarding this issue. 

Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Cal, 

I can confirmed I have closed the store.

Let me know if there is anything else I can do. 

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Shopify Staff
Shopify Staff
660 71 122

This is an accepted solution.

Thanks! I've emailed the account owner's email address now. 

 

All the best! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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