Requesting a refund

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New Member
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Hi, I have been subscribed to Shopify for several months and was going to cancel and was charged the same day before I could. I already canceled my subscription but was already charged. Therefore I have paid until December 1st. They should at least give users until midnight. Please let me know how I can get a refund. 

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Shopify Staff
Shopify Staff
1642 99 357

Hi, @dd8

Happy to help get this reviewed! While our Terms of Service does state that we do not provide refunds, we can make exceptions on a case by case basis so long as the store is fully closed within a reasonable timeframe of the invoice generating. In order to review your refund request, I will need to verify the store via email. If you can reply to my email tilted "Shopify Forum Support" with the requested information then I can review your refund request. 

 

Peter | Social Care @ Shopify
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