Return label address incorrect - Isn't changing with recent store address change

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Tourist
5 0 0

Recently changed office locations. Changed my store location as well as address in Shipping Origins, etc. My return labels are still showing my old address (however, outgoing shipping labels are correct). 

 

What am I missing?

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Shopify Staff
Shopify Staff
91 8 14

Hi, @dfsc10!

 

Julie here from Shopify Support. 

 

The return labels should include the new address you have set in Settings > Shipping > Shipping Origin. If this isn’t the case, then the issue may be due to the products aren’t being stocked at your previous location. If you head over to Settings > Locations, are you seeing the previous address there? 

 

If so, you can either deactivate or delete the old location. Just note that deleting it will be permanent, so if there’s a possibility you’ll be using that address again, I’d recommend simply deactivating it. We have a help doc on how to deactivate and delete locations you can check out here. Once you deactivate or delete a location, you will be prompted with an option to transfer the stock over to a different location (in this case, you’d want to transfer it to the Shipping Origin location).

 

If the old address isn’t listed under Locations, I can definitely take a deeper look here. If this is the case, please let me know and I can dig further by sending you an email at the address attached to your Shopify Community account. That way, I can authenticate your account and proceed with the next steps.


Feel free to also reach back out and let me know if the address was still listed in Settings > Locations and if deactivating/deleting that location did the trick!

 

Julie | Social Care @ Shopify
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New Member
1 0 0

How are you supposed to have one "shipping from" address when each store presumably has multiple suppliers, shipping out their goods from different addresses?

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Shopify Staff
Shopify Staff
91 8 14

Hi, @nelawear.

 

That really depends on the store's fulfillment process. Some merchants dropship, in which case, you're totally right - adding your shipping origin address in your shipping settings wouldn't make any difference as multiple suppliers would be shipping the products on your behalf. On top of that, for dropshippers, the shipping origin makes no difference because shipping labels won't need to be purchased or printed.

 

However, many merchants ship products themselves, from a single location. In this case, having a shipping origin allows merchants to offer their customers calculated shipping rates and also gives them the ability to purchase and print shipping labels right at home. If you have multiple locations and are needing to offer customers calculated shipping rates, along with the ability to print shipping labels, then I recommend checking out our help doc on how to change your shipping origin. However, the instructions outlined here only apply if you are using multiple locations (retail stores, warehouses, popups, etc.).

 

Whether or not you need a shipping origin address really boils down to your business model and how you fulfill your orders. Are you currently shipping orders yourself, or are you dropshipping from multiple suppliers? 

Julie | Social Care @ Shopify
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 - Was your question answered? Click Accept as Solution 

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