Royal mail not updating tracking to orders

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Tourist
26 0 2

I used Royal mail Click and Drop currently to send out our parcels.  Its been connected to shopify which adds my orders into royal mail.  I apply postage and then mark all orders as fulfilled, following paying and generating the labels.  I then mark as despatched with royal mail.  Royal mail is then meant to update the orders tracking numbers so I don't have to do it manually but It's currently not doing it? 

Any ideas what I can do to make it work?

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New Member
1 0 0

hi I'm having in the same issue anybody know about this? 

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Tourist
26 0 2

I have the boxes ticked in Click and drop to mark the orders as desptached and to give the tracking info but when i check Shopify the orders are stull unfulfilled!!  It's a pain to update manually

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