Sale via telephone

New Member
1 0 0

Hi together,

we are currently changing Shopsystems from Woocommerce to Shopify. At Shopify we want to offer the customer that he can order via telephone. It should be working with Invoice. Are there any apps or descriptions how to deal with this subject? :)

Regards and thanks a lot for your help,


Community Moderator
Community Moderator
3391 252 607

This is an accepted solution.

Hi @BitterPower,


Nick here from Shopify. Great question! 


I'm wondering if creating draft orders could work for you here. A draft order would essentially be you creating the order for the customer over the phone and then you can send them the invoice from the Shopify Admin or App. Shopify has a guide with a step by step process for everything to do with draft orders and even mentions taking orders over the phone as one of the primary reasons for creating an order this way: 




You can see the guide for this here as well as the YouTube tutorial below:



Do you feel like this would be able to accomplish what you need? 


All the best, Nick

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog