Hello, my trial just ended and I've signed up for a credit card to be able to pay for the monthly bill with Shopify, but it is a secured Credit card. Does that have an effect as to why my card is not going through? It keep saying:
"We could not verify your credit card. The credit card was rejected by our payment services provider. Please double check your credit card information and try again or use a different credit card."
I am using an Opensky Secured Credit Card. Does anyone know if those don't work? Could anyone point me to a secured card that does work?
Tira here to help.
Thanks for the information about your credit card and the error message you received when you tried to use it on Shopify.
It sounds like you were looking to choose a plan after your trial completed. This error message is expected if the credit card being used does not meet our requirements. Credit cards must be a post paid credit card, and must be a valid Mastercard, VISA or AMEX credit card.
Here are a list of requirements that must be met to use a credit card for your Shopify Bill:
Check out our help doc for more information on managing your Shopify bill, where you can learn about the payment methods we accept: credit card, Shopify Balance and PayPal.
I recommend reaching out to Opensky to see if they meet the requirements that I listed above. You can send them this forums post to take a look at the requirements. Here is their contact page.
Have you already tried to reach out to them? If so, what did they say?