Most of our Shopify sales begin with a draft invoice we create and email to customers. We offer local pickup as well as shipping. In the past we have used a custom free shipping option titled "Local Pickup". Now we are trying to use the (new?) built-in Local Pickup feature, but we can't select that for draft invoices before sending to the customer. So we can just not add shipping charges, but when the customer opens the invoice, the default option that comes up is UPS or USPS shipping (not Local Pickup). So customers are asking why we are adding shipping charges when they always are local pickup customers. Yes, they may be able to switch to Local Pickup during the checkout process, but that's not the point.
We should be able to simply select Local Pickup before sending the invoice to the customer. Am I missing something?
Yes, Local Pickup is enabled for the store. We have only one location.
Would desperately like this to be available as well. This has caused issues with recording taxes correctly for local pick ups. If they come from a nearby state and the tax is different, we generally just have to eat the taxes.
Would really love a way to select "Local Pickup" just like you can select "free shipping" on a Draft Invoice. Well overdue!
I have not been able to set "Local Pickup" as default, but as a workaround I've started to include these instructions in my invoice email:
Make sure to change the “Delivery” part to free “Local Pickup” so you don’t pay for shipping.
One issue I've ran into tho is that certain payment types are not supported for Local Pickup...specifically my Paypal customers!
Customers see the Pick up option only if they meet the following requirements:
- All the products in the cart are eligible for pickup.
- All the products are available in inventory at a pickup location.
The customer doesn't choose an unsupported accelerated checkout method. If they choose one of the following in the first step of the checkout then the pickup option is not available to them.
- Apple Pay
- Google Pay
- Amazon Pay
Shop Pay is a supported accelerated checkout method pickup option. If a customer uses Shop Pay they will have the pickup option.
I just posted about this issue today before finding this thread! I did the SAME as you and set up a local pickup option in my shipping, but that was BEFORE the actual local pickup option became available. I'm finding that it's taking customers, when they click on complete your purchase in the invoice email, directly to the shipping page - but there is an INFORMATION page directly before the shipping page that has the local pick up option for them to choose!! I want to know why it doesn't just send them directly to the information page first?!?! Why is it skipping that page and going right to shipping? Some customers have figured it out, but others have paid shipping and said they couldn't find the option for pickup, so I refund their shipping.