Sending invoice from a draft order, customers cannot pay

SuzyQjesse
New Member
2 0 0

Hi, my customers are telling me they're getting an error message when they try to pay using the link in the invoice I've sent them.

Here's the error message they're receiving.

shopify invoice error.png

We use Elavon through Authorize.Net as our payment provider. This has worked fine for us when customers created their own orders from the online shop, no evident difference from when we used Shopify Payments.

0 Likes

I have had this same issue as well.

~ Elite Saponifier ~
www.northerndlights.ca
0 Likes