Hi, I received an email from Shopify this week saying that Sendle was available to Shopify stores straight from the website and that a discounted rate is offered. I've been looking into using Sendle as it is cheaper than Australia Post and they collect from you.
What I'm wondering is:
- Are there associated costs from Shopify that I need to know about/weren't explained in the email?
- Do I need to set something different up to be able to use this feature?
I have been using Sendle in our Shopify store since Feb '20 - when I set it up our 3PL where having issues trying to access/process orders. I then discovered another app ReadToShip which connected to Sendle however made the processing of our orders easier for our 3PL.
It took a little bit of getting used to but much smoother and Ready To Ships customer service is great. I'm sorry I can't say the same about Sendles. From my personal experience you can only access support via email and it usually takes up to 2 days to get a response. I'm based in Australia