Hi Shopify community,
Hope you are all well.
We currently have a 3PL warehouse that fulfils our orders. Orders are automatically sent to our warehouse through an connector. Is there any way on Shopify's side to set a delay of 30 minutes before orders get sent to the warehouse?
We wanted to have the opportunity to change orders on our side in case the customer changes their mind.
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This is an accepted solution.
Your 3PL company should have the ability to add the delay for you. The key is that the orders are not sent to your 3PL warehouse, they're downloaded by your 3PL warehouse. They have the ability to set a delay in the settings specifying time delay they would like to be set. In my company we automatically apply a 30 minute delay in the event a customer changes their mind and cancels the order.
Please feel free to contact me if you ever have questions about 3PL operations (619) 600-5202.