Hi! I'm looking for a way to offer a discount code on the actual shipping itself. For example, if my shipping price is $9.99, I'd like to be able to offer my customer a coupon for 20% off of that shipping or even a flat $2 credit. I'm using the free + shipping model so I can't offer a discount on the actual product. I thought maybe a gift card would work for this purpose but it's not worth upgrading to the $79 plan yet. I really appreciate any input! Apologies if this has been answered before but I couldn't find an answer.
This is Max from the Shopify Guru Team.
Creating a discount code on a free item only will not allow your discount code to work. It might be worth promoting a limited time discount on shipping (perhaps change your free item shipping rates to $7.99) and promote this discount with a promotional banner or image.
Alternatively, you could create a discount for a dollar amount (or percentage) and send that to customers after they've made their purchase. A generic discount code could be added to the order confirmation email, or you could send out a custom one in a message manually.
Let us know if you need a hand with anything else along the way, hopefully, this helps point you to a possible solution.