Shipping? I need it fixed.

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I've had a few orders and a couple of customers paid for Express Shipping (see below) but the providers won't honour the express shipping and now I'm refunding money. I use a couple of POD suppliers settings for one affect settings for others. Everything else is automated except Express Shipping. I need help. My store is worse than useless at the moment.

 

Paid
Discount50% OFF Everything!-$32.47
Subtotal1 item$32.48
ShippingExpress (0.1 kg)$10.26
TaxGST 10%$3.25
Total$45.99

Paid by customer$45.99

 

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