Hi Regina,
Jennie from Shopify here! I had a look and some of your products are set up to not require shipping. If any of these products are added to the cart and taken to checkout, Shopify thinks it is a digital good or service that does not require shipping, so we do not offer the rates you have set up to your customer.
The easiest way to turn on shipping for all your products is to use our Bulk Editor. Once you make sure you have shipping activated on your product, or if you test a product where shipping is turned on, you'll find you do get all available options in checkout: screenshot
Cheers!
I have the same issue. on some products, it shows both the shipping method and on some products only one shipping method. Where can i check to see if a product has both shipping methods assigned to Please help
So we updated our draftorder api just but the shipping method doesnot show up at all it says your cart has been updated and your product was unable to ship.So here is my observation
mutation {
draftOrderCreate(input: {
customerId: "$userId",
customAttributes: [
#if( $quoteId )
{
key: "Quote ID",
value: "$quoteId"
}
#end
#if( $poNumber )
{
key: "PO Number",
value: "$poNumber"
}
#end
]
#if( $note )
note: "$note"
#end
#if ( $tags )
tags: "$tags"
#end
lineItems: [
#foreach( $lineItem in $lineItems )
{
variantId: "$lineItem.id"
quantity: $lineItem.quantity
}
#end
so if i pass the query like this i am able to move forward from checkout but if i add the
requiresShipping: $lineItem.shipping.required
I am not able to checkout as well. PLease help