Hey folks, I just made a purchase from my store that added up to a 6 oz weight. My profile allows for shipping of 1-5 pounds for $4.99. However, since it was 2 items the checkout wanted to charge me $9.98. Does anyone know how to fix this? As it stands now it would be a real deterrent to potential customers.
If you're still trying to find a solution for this, I recommend double-checking your inventory levels if you're using multiple origins.
If there are two products in the cart, and both products cannot be fulfilled by a single location, the order is "split" in two and will calculate two separate costs that then blend together. This could explain why you're seeing 2x the shipping cost at checkout.
I hope this helps!