Shipping Weight Error

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New Member
1 0 1

Hey folks, I just made a purchase from my store that added up to a 6 oz weight. My profile allows for shipping of 1-5 pounds for $4.99. However, since it was 2 items the checkout wanted to charge me $9.98. Does anyone know how to fix this? As it stands now it would be a real deterrent to potential customers. 

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Excursionist
31 0 2

Hello,

Hope you are doing well,

 

I would love to assist you. Please contact me. Will do discuss further.

Email: diksha@mutewebtechnologies.com

Skype: diksha@mutewebtechnologies.com

 

Waiting for your positive reply,

Kind Regards,

Diksha

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Shopify Partner
161 9 53

Hey @fruitofthebean,

 

If you're still trying to find a solution for this, I recommend double-checking your inventory levels if you're using multiple origins.

 

If there are two products in the cart, and both products cannot be fulfilled by a single location, the order is "split" in two and will calculate two separate costs that then blend together.  This could explain why you're seeing 2x the shipping cost at checkout.

 

I hope this helps!

 

 

Cheers,

Joel.

Co-Founder / CTO @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles