Shipping confirmation email sent too early

Solved
BambouSanté
Tourist
3 0 1

Hello there,

I created an order yesterday, and I received the order confirmation email right away, which is good, but I also received the shipping confirmation email at the same time, which is obviously too early.

How can I change the trigger of the shipping confirmation email to be activated when I entered a tracking number on the order?

Thanks for your help and have a great day!

0 Likes
Elias
Shopify Staff
Shopify Staff
875 83 116

This is an accepted solution.

Hey, @BambouSanté.

This is Elias from Shopify Support. I'd be happy to help you with this!

I'm glad to hear the order confirmation is good and received in a timely manner. Typically, the shipping confirmation is only sent after you fulfill an order and given the opportunity to enter the tracking information. However, If the shipping confirmation is being triggered automatically, then it's possible that you have automatically fulfill orders enabled for your store.

Can you check under the Order Processing section (located in the Checkout settings) and confirm whether this is the case?

If you need to cancel the fulfillment, you'll be able to return the order to the unfulfilled status and create a new shipping label or a new fulfillment for your orders. 

I look forward to hearing from you!

Elias | Social Care @ Shopify 
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BambouSanté
Tourist
3 0 1

Hello Elias,

That was it!!

Thank you very much for your fast and helpful reply!

Have a great day!

Fred