Shipping in New Zealand

New Member
3 0 0

Hey team,


I am about to start a store selling products in New Zealand. I've got no idea of the best way to

1) calculate shipping costs based on location (there doesn't seem to be anything for NZ postal services, just American and Canadian) - Should I just go a flat rate for rural and a flat rate for urban?

2) Have an easy process to print the shipping label - again, there doesn't seem to be an option for NZ-based courier companies (NZ Post, NZ Couriers, Fastway etc.). 

If anyone has any experience doing a similar thing in the NZ market, I would love to hear your processes.





Shopify Staff
Shopify Staff
1094 124 170

Hi @nzpatm,


Hank here from Shopify. Really great question!


Shipping can be a complex and difficult choice to make, but don't worry, Shopify has some apps that can help you with this, should you need them.


There is also the option to do as you said in option 1, to set up a flat rate for rural and urban. You can set up your shipping rates in settings > shipping > manage rates > add rates and choose which rates or countries you want to ship to.


In there you can create price-based and weight-based rates, as well as free shipping rates and more!


Then there are the third party app choices that New Zealand based Merchants use, two of which I will share with you below.


Let me know how you find the above, or if you have any further questions!


All the best, Hank.

Hank | Social Care @ Shopify 
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Shopify Partner
50 0 3

Hi @nzpatm,


You can use ShipperHQ’s Landed Cost Engine to show cross-border duties and taxes directly at checkout, so your buyers always know exactly what they are paying, and you don’t have to worry about calculating the extra fees yourself.


Use Zones in ShipperHQ to establish different shipping areas, and from there set rules to charge or surcharge a certain amount for shipping per zone.

Plus, we integrate with several cross-border carriers like Zenda and Easyship that will handle the customs work for you and make international shipping easy.


Get in touch with our sales team, and they would be happy to discuss further. Or you can sign up for a free 30-day trial and see how ShipperHQ works for you.

446 18 39

Hi @nzpatm 

Although I do not have any experience doing a similar thing in the NZ market I think you can use the Ready ToShip Labels & Tracking app. This app has some highlight features below: 

  • Reduce the manual work in importing orders from Shopify
  • Show live shipping rates for your customers
  • Automatically validate and fix customer addresses
  • Require only on click to print shipping labels
  • Send tracking data to your Shopify with ease

Besides this app, you could also try other apps such as: ShipRobot, Ship&co, ... You can get these apps here.  

Hope it helps!


Was my reply helpful? Click Like or Mark it as an Accepted Solution to let me know!
3 1 3

This is an accepted solution.

We sell within NZ and use  NZ Couriers as our courier.  They have a Shopify app (Gosweetspot) which manages the shipments including printing the labels.  It works very well and is free. We had Fastways before but had to do it with the ShipIt app which was $50/month and was not as good. The other couriers may also have their own apps.  

The shipping rates can be set by NZ regions (16 in total).  The problem with Shopify is that you can't set a rural charge to apply automatically as it cannot tell if an address is rural or not. Some apps can do that but are generally not worth the extra cost.  You have to offer the rural surcharge at check out.  Some customers are honest and click the rural price and other don't.  

Shopify Partner
5 0 0

We have noticed today that the region setting for New Zealand is not working as it should.

We set

 - Auckland region with rates

 - All other north island region with rates

 - South island region with rates


On checkout though, a Christchurch address is giving Auckland rates.

We removed and re added the Auckland zone, and now Auckland addresses are giving south island rates.


Have you come across this issue? 


New Member
1 0 0

Yes we are having the same issue. Its just defaulting to the first shipping rate.

3 1 3
I have the same issue which arose yesterday- spoke with support chat who
said they were working on it. As a stopgap, I have removed the regions and
put more shipping options, so that at checkout the buyer is offered 4
options to choose from North I, North I Rural, South I, South I Rural. I
removed Hawkes Bay as a separate region for now.
Shopify Partner
5 0 0

We have this logged with Shopify support and advised that it has been priority assigned with shipping specialist.



New Member
1 0 0

Is there any updates on rural shipping in NZ

how do we set this up?