Looking for some insight into a bit a strange situation. My store has been running fairly smoothly for about 6 weeks now, however today I had an order that actually cost me money due to a shipping miscalculation.
Hopefully my explanation is clear... here goes:
Fulfilment and shipping provided by Printful.
First item: $10
Additional item: $5
The customer purchased a 4X of the same item and I was charged $25 shipping accordingly, however it seems that the customer was only charged $10 shipping. Therefore eating into my profit by $15.
I've replicated this purhcase on my site, and unfortunately the same thing happens to me as well.
If I only purchase the 1X the product the shipping seems to be correct.
Any insight and assistance is much appreciated. Thanks in advance.