Shipping rate changed on it's own

New Member
3 0 0

Hello there,
I'm offering printful products with free shipping on my store. So I set the shipping rates to 0 in my printful shipping profiles. In testmode it works fine and no shipping rates are shown or calculated.
But somehow the rate setting changes on it's own after a while. So that I have to set it back to 0 again. That happened two times already. A customer just paid for shipping even though I'm offering free shipping.
Did anyone else notice that problem?

Shopify Staff
Shopify Staff
952 96 190

Hey there, @Kai_1 


Bo here from Shopify Support! 


It sounds like the live rates from Printful have overridden your flat free shipping rate. I would recommend that you go to Settings > Shipping to check out your shipping profiles. On this page, you will see your  "App shipping profiles", from here click Show and then Manage Rates. You will then be able to update the rates being fed in by the app to allow for Free Shipping. 


All the Best,




Bo | Social Care @ Shopify
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