Shipping rates are wrong and change on their own.

New Member
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Hey, as of yesterday my shipping rates have been out of whack. I have had all my rates set in different zones for well over a year with no issues. Now, i have customers complaining that shipping costs are too high, but i have not changed them. They send me screen shots of the rates and they are showing prices i never set. It seems to just charge whatever it wants. Im confused as how to fix this issue. The rates its showing are not in my shipping rates on my site. This isnt happening to all of my customers, but the areas its happening in make no sense.