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I’m Helen from Shopify Support. Welcome to the Community!
Shipping apps from the Shopify App Store, such as Better Shipping, require that you have the Carrier Calculated Shipping (CCS) feature on your account. You can read more about CCS, and it’s other benefits here.
From what you have described, it sounds like you may have had it at one time, but it is no longer active on your account. Since CCS is an added-on feature, it will have been removed if you’ve made any changes to your subscription plan recently (upgrade, downgrade, or billing cycle changes).
However, don’t worry! If this is the case, I can add it back for you so that the Better Shipping app functions as it had previously. There are a few ways to add it on. They are:
Once you’ve decided which way you would like to include CCS in your plan, Shopify Support will need to enable it for you, so please reach out to a live guru for more immediate assistance. Alternatively, I have sent you an email, where you can reply and I’m happy to see this through for you.
Let me know if you have any further questions.
Hi, @onetenclothing. I understand the urgency, and am happy to help you out!
Please check your inbox for an email from me, and kindly reply as soon as you get a chance so that I can look into getting the Carrier Calculated Shipping feature enabled on your account for you.
Gladly, @ginamarie! I’ve sent an email for authentication purposes and to authorize the change on your account. Once I receive your response back to it, I’ll be able to enable it for you.
Definitely, @parkwoodblvdclo! Have you decided which way you’d like to have it added to your account? The options are listed above in my post from 04-22-2020.
Keep an eye out for an email from me. Please reply once you’ve made the preferred changes to your account, if you are choosing a plan upgrade or changing your billing cycle, and I’ll enable the CCS feature for you.
Hi, @corinthians! Are you referring to the third party app DSers - Aliexpress Dropshipping? If so, this app is an alternative to Oberlo, and so it works as a way to import and manage your Aliexpress products. With dropshipping, the shipping options are determined by the supplier, and with this integration in particular, they appear to be managed through the app directly.
Therefore, I don’t believe Carrier Calculated Shipping is required to choose the products that offer 10 day shipping. However, I recommend contacting the DSers app developers directly, or looking through their Help Center to determine the requirements to use any preferred features of their app. They’ll be your best resource.
Have you been using Oberlo for your dropshipping business so far? Are there features you find are missing that make DSers - Aliexpress Dropshipping a better alternative for you?