Shipping to College/University Mailboxes

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I have many customers that send care packages to schools/universities.  Virtually all of these addresses include a "Box" or "Mailbox" number.  When entered into the Apt/Suite field on the shipping address form, the address is rejected.  The only way I can get it to work is to remove any non-numerical characters from the Apt/Suite field.  However, this is non-intuitive to the customer, and unless they call to ask how to do it, they give up and I lose the order.  Any ideas on how to fix this?   Thank you in advance! Screenshot (2).pngScreenshot (1).png