Shipping to US from Canada

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I am based in Canada and am trying to ship to the US and Europe. But it isn't working!

I have set up shipping rates to both places, but anytime I try to purchase anything from a friend's location in the States, it fails to work. It keeps telling me that my site does not ship to said area. I don't understand why it is not working, when I have set up the rates and everything is as it should be. 

Thanks in advance.