I am very confused here.
I have a product which has a weight of 0.05kg
That product is the only product in a shipping profile which dictates the following:
0kg - 0.05kg = £1.20
0.06kg - 0.10kg = £2.40
0.11kg - 0.15kg = £3.60
0.16kg - 0.20kg = £4.80
0.21kg and up = £5.00
So a customer just ordered 2 of these products, which means the shipping weight should be 0.10kg making the shipping cost £2.40. BUT they were charged £5.00 shipping and on the order page it says the shipping weight is 0.287kg.
Anybody got any idea why this is happening??
Here is a document with screenshots hosted in my OneDrive to look at: https://1drv.ms/b/s!As-i-jhqtkD2huN9RRDcT2Ms5_sPqw?e=iyKWBy
Solved! Go to the solution
This is an accepted solution.
The default package is used to calculate the shipping rates at checkout. So the weight of the default package will be added to the order weight.
To add to this topic, note that default package settings are applied globally to all shipping profiles. I need to have a default package with weight included in my carrier-calculated shipping profile, but I want to have a different default package with my print-on-demand items (essentially, no default package).
I was on chat with Shopify support, and was told this is not currently possible. Which is frustrating.
I think this is an oversight from the setup before they implemented shipping profiles. It made sense to set up the default package in the main settings. But now, with shipping profiles, there should be a setting for a default package on a per-profile basis.
They obviously didn't fully think this through. Would like to see it fixed. But not holding my breath.
I was told that we need to contact Shopify directly about feature requests, so use the chat/email/phone support and request.