I am very confused here.
I have a product which has a weight of 0.05kg
That product is the only product in a shipping profile which dictates the following:
0kg - 0.05kg = £1.20
0.06kg - 0.10kg = £2.40
0.11kg - 0.15kg = £3.60
0.16kg - 0.20kg = £4.80
0.21kg and up = £5.00
So a customer just ordered 2 of these products, which means the shipping weight should be 0.10kg making the shipping cost £2.40. BUT they were charged £5.00 shipping and on the order page it says the shipping weight is 0.287kg.
Anybody got any idea why this is happening??
Here is a document with screenshots hosted in my OneDrive to look at: https://1drv.ms/b/s!As-i-jhqtkD2huN9RRDcT2Ms5_sPqw?e=iyKWBy
Solved! Go to the solution
This is an accepted solution.
The default package is used to calculate the shipping rates at checkout. So the weight of the default package will be added to the order weight.