Shopify CIN7 Shipping Confirmation email

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Hey All,

 

We have a shopify site set up with CIN7 integration. Orders working fine but we are not getting automatically sent shipping confirmations to the customer.

  • We are set to manual fulfilment
  • Completing the order in CIN7 fulfils the order and writes the tracking code to Shopify but does not trigger the shipping confirmartion
  • If I go into the order and fulfillment box and click more then edit tracking (changing nothing) a shipping update is sent (this is not the shipping confirmation)

Any advice on how to automate this rather than making my "shipping update" look like a "shipping confirmation" and  having to click into every order to trick it into sending?

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thanks

Lia

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