I made a website to sell vape, CBD, and kratom products. My website has and continues to be in test mode. I received an email from Shopify saying Shopify Payments have been disabled due to the aforementioned items being high risk.
If I choose to no longer sell those items (again, my website isn't even live yet), can Shopify Payments be re-enabled for my store?
If you have added CBD products to your store with Shopify Payments, you will not be able to re-enable Shopify Payments. These are considered Pharmaceuticals and Pseudo Pharmaceuticals products, and stores can not be reviewed for reconsideration even if the products have been removed. You can find full details on our Shopify Payments Terms of Service.
You'll need to choose a different payment gateway for your store for selling CBD products, and you can check out a list of the payment gateways available to you by clicking your country right here.
I hope this helps!
That's so frustrating! We hear about that happening so often. If you'd like to continue selling those products - We are a US based merchant services provider and are taking proactive action to help businesses like yours not be without credit card processing! If you have any questions or need any assistance when it comes to getting your merchant account back up and running please don't hesitate to reach out to me directly: firstname.lastname@example.org. We integrate with Shopify.
Hey, @bhenry, sorry for the late response here!
Yes, you can certainly create a new account with the same email address and use Shopify Payments. Just be sure that you don't add any pharmaceutical products to get flagged again and you should be good to go.
Selling CBD oil via your Shopify website is not a problem. As the representative explained, CBD is prohibited via the Shopify Payment processing platform. Therefore, you need to choose an alternative payment gateway and processor to comply with both Shopify policy and federal law.
I personally work with three UK-based payment processors each of whom are approved by Shopify to offer credit card processing. We've never ran into a problem. You can be up and running inside of 5 business days.
Out of respect for other Shopify developers who may offer a similar product, I'll kindly keep this post brief. Simply call me or send an email if you need more information.
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