We are having a problem as customer support have told us they are stopping us using shopify payments as we sell some outdoor knives and crossbows amongst 800 other items, yet we been using them for 2 months!
Who do you use for the payment gateway etc as they say its against there rules to allow 18+ items with shopify payments/stripe? so we need to find another payment gateway asap
Whilst it can be a pain, this is pretty common with gateways. You do need to talk to each one and they'll assess your product and see how that fits with their terms and what they deem to be a high risk product / seller.
Since you're in the UK maybe start with Sage Pay Form -- they can more flexible than some and from memory allow weapons and ammo. It's likely the crossbows and hunting knives that being classified as Weapons and munitions - something prohibited under the terms for shopify payments.
|5 hours ago|
|8 hours ago|