Shopify Payments balance from a Closed Store

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New Member
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Dear Shopify,

 

Before my shop was closed, there was still a balance on my Shopify payments that I was to receive.

 

Can you please transfer that balance into my Paypal acc? I would very much appreciate your support for this one.

 

Thank you.

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Shopify Staff
Shopify Staff
836 53 134

Hey, there

 

Dallas here from the Shopify Social Care Team.

 

I'm not able to reroute the funds to your PayPal account, however, you will still receive your payout there is no need to worry about that. If you have a payout scheduled and you close your store within that time your payout will still be sent to your bank account.

 

Have you not received it yet? When did you close your store and do you know when the payout was scheduled to arrive?

 

Dallas | Social Care @ Shopify
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New Member
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Thanks for replying Dallas. 

 

Here's what happened: 

 

Around 2nd week of October, I had received 2 orders to fulfill. One paid with Paypal (which I already received) and the other with Shopify Payments. At that time, I still hadn't set up my Shopify payments so the money was on hold. So I fulfilled both orders through Aliexpress.

 

A week later, for some reasons the Shopify Risk Assessment team closed my store. I totally accepted that and moved on.

 

Right this week, the 2 orders had already been delivered to my customers. And I remember that I still have to receive that payment on Shopify that was on hold.

 

That is my concern. Thank you.

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Shopify Staff
Shopify Staff
836 53 134

Ok, in order to look into this more I'm going to have to take a closer look at your store. I'm going to send you an email to the email address associated with this forum's account. If that is the account owner's email can you reply to that email from that account? If it isn't then can you please CC the account owner email and get that email to reply. From there I will be able to proceed in looking further into this situation for you. 

 

Please keep an eye out for that email. If you do not see that please send me another message on this forum.

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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here is  my scenario like his in a way i opened up a shopify account i chose shopify payments as payment provider within 2 days i sold over
$700 in merchandise i get an email from a shopify risk representative she freezes $550 of the money tells me ill get it in 4 months she released $209.00 i said ok not sure why i wouldn't get a warning  rather then tell me a new rule stating we cant sell personal protection equipment at this time instead of taking my money like that.and now the shopify manager is off my site so i have no record other than her email that shopify took my money. i now use quickbooks which i've had for years no issues with them i could have used them in the first place but wasn't listed as a option on shopify provider list that i noticed.so now i have to worry about shopify some risk assessment lady via email to actually pay me almost a half of year from now because of a new rule that was never in place 4 weeks ago.......does this sound right  and legal?

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