My name is Kieran, founder of PrimeLightsCo.
Just under two weeks ago I created my Shopify store, I did all that was required of me except I have been given a message stating that my Shopify payments are on hold until my account has been reviewed. I have been told to contact customer support so hopefully, I am in the right place.
Please give me information about when my account will be reviewed and if there is I can do anything to increase my chances of getting a positive outcome
I'm in the same situation. I've contacted support multiple times and they haven't given me a clear indication of how long a 'standard review' takes. They have already held over a week's worth of takings. If I was to guess how long our takings will be held, then I think it will be at least 2 weeks. Here's my calculation: