Hello, I'm trying to finalize my Shopify Payments information but it won't accept my routing number. The number is correct and it is Wells Fargo, which I'm assuming is considered an American bank?
Is there something I'm missing?
Katy here from Shopify. Thanks for posting. I'd love to help you out here! ?
When setting up Shopify Payments in the US you will need to ensure that your routing number does not have any hyphens or extra characters added. Instead it should just be the numbers. Could you double check to see if this is the format you have been using?
Also you will need to ensure that you have the following when using Shopify Payments in the US:
Do let me know how this goes, if you are still experiencing errors, we can pass this through to our technical team for further review.
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I wanted to take the time to add on what Katy mentioned above as I there are other variables that could be in play here. If the account is set in USD (Found in Settings/General/Formatting) and all other provided troubleshooting steps check out then the next step is confirming what bank you're using. When adding a bank account to Shopify Payments it must:
If you are using a bank that has physical locations and isn't considered an "online bank" then feel free to follow up here to let me know! I can reach out to you via email so that I can obtain the routing number and run it past our teams to gain further insight into why the system isn't allowing it.
Thank you for following up with that information. Since all that information checks out, I'm going to reach out to you via email to gather the routing number so our teams can look further into why our systems are rejecting it. Given the timeframe, I would also highly suggest giving out 24/7 support a call at 1 (888) 746-7439. If you wanted to keep an eye out for my email and shoot me a reply as soon as you can, we can get the ball rolling on finding a solution.