Shopify is asking me to upload a government-issued photo ID.

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New Member
1 0 0

I'm seeing this alert in the Shopify admin that's asking me for a Photo ID:

We were unable to verify your Shopify Payments account information. Please upload a Photo ID to continue receiving payouts.

I can't find any help topics about this. Which photo ID do they want? A driver's license? Who's photo ID should it be? The business owner? The person who set up the Shopify account?

Also, why is it asking for this information? We've been using Shopify for many months.

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Shopify Staff
Shopify Staff
64 0 3

Hey Nick,

My name is Emma and I am one of the Support Gurus here at Shopify :)  

I just wanted to let you know I'm going to email you directly to further discuss this matter. 

For anyone else with similar questions please reach out to our support team at any one of our 3 channels: https://docs.shopify.com/support

Thanks - 

Emma B

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New Member
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Hello,

 

I have the same problem. How could I contact you?

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Tourist
3 0 2
I’m having the same issue and when I’ve uploaded my driving licence it comes back saying invalid
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New Member
2 0 1

Hi,

I have also tried to upload both my drivers license and several different scans of my passport, but Shopify can't verify it! I keep getting an email about I have to verify my personal ID. Did you solve this yet?

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New Member
3 0 0

Also have tried drivers license

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New Member
1 0 0

how do i submit id please

 

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