Shopify payments on hold

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New Member
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Hi Shopify team.

my payments are on hold for Socksecret.co.nz. I have sent the info back and now have been informed the payment cannot be made and to contact the bank. Shopify have paid into the bank account 500+ times.. how could there possibly be a problem with that all of a sudden. Can you please investigate and assist? I’m desperate for the payments to flow again. We have suppliers and staff to pay.

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New Member
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Hi Shopify team.. I've now received this email.. I've spoken to my bank and there's no issue. This is a shopify issue and payments have flowed 500+ times until now. Please update me and assist. I have suppliers and staff to pay and this is very concerning behaviour.

Your payout couldn't be deposited because your bank was unable to process it. In most cases, you need to contact your bank to resolve this issue and then retry your payout.
Your payouts will be on hold until you resolve this issue.
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