Shopify payments setup

New Member
1 0 0

Hello everyone.  I hope you can help.  I am new to shopify and am setting up my store.  I made the mistake of using my nickname rather than my legal name when I setup my store, this has lead to my driving licenses not being able to verify me to setup payments.

I have changed my name in the accounts page but I cannot find where to reupload my documents.  I can only find an upload link for my proof of address.

Can someone help please.

Thanks so much

Shopify Staff
Shopify Staff
1200 111 125

Hi @dreamballoonsir,

Ted here from Shopify, thanks for letting us know.

I'll need to bring this to email so I can have our Shopify Payments team take a closer look and update this info with you. Please keep an eye out for my email and if you've any other questions I'm happy to help. 

For anyone else that might be experiencing this, our Support is happy to help. You can contact them here or here anytime, 24/7. 

Many thanks, 

Ted | Social Care @ Shopify 
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