Shopify rates not being used at checkout

[thewhitestbelt]

Hello! I have three standard rates set up in my account settings. They are not showing up at all. I had previously had free shipping as I pushed products through printful. The products I pushed through printful as free shipping are still showing free shipping. Any products I currently push through printful with shipping charges are using printful's shipping rates. Either way, neither set of products is using the shipping rates I have set up in my account settings.

[DaniellaB]

Hey! It's true that if you've ticked the "free shipping" box when pushing products to your store, free shipping will automatically be applied. Also—once you've connected your online store to Printful, the flat rates will automatically be applied. These are good resources to learn more about it:

1. https://help.printful.com/hc/en-us/articles/360014010660-How-does-the-free-shipping-option-on-Printf...
2. https://help.printful.com/hc/en-us/articles/360014007440-How-do-I-set-up-shipping-for-my-Shopify-sto...
3. https://help.printful.com/hc/en-us/articles/360014006860-How-do-I-automatically-apply-Printful-shipp...

If you want to change something in the shipping rates on your store's end, I'd suggest reaching out to Printful's Customer Support either by the website chat or support@printful.com for more assistance.