Shopify won't redirect customers to AfterPay

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New Member
2 0 0

Hi, I've recently set up AfterPay on my shopify store (www.dotdotswim.com) but when customers select AfterPay as the payment option, it just redirects them back to the shopping cart. Has anyone experienced this issue and can you suggest a solution? I chatted with the helpdesk several hours ago but as yet, haven't had this resolved. I'm currently holding a flash sale and am rapidly losing customers!

Thanks!

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Shopify Staff (Retired)
Shopify Staff (Retired)
228 0 34

Hi, Samantha!
 
Anders from the Social Care Team here. Thanks for reaching out today.

Sorry to hear about troubles. As AfterPay is a 3rd party integration, our support teams will often need insight from the developers themselves for proper troubleshooting. I encourage you to reach out to both AfterPay Support and our own Shopify Support for assistance. If there's something needed on our end, Afterpay will be able to let us know!

Feel free to follow back up with any updates!

Take care, 

Anders3 | Social Care @ Shopify
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Tourist
15 0 3

Hi Samantha,

Have you signed up and created a merchant account with AfterPay themselves?

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New Member
1 0 0

Hi Samantha,

How did you manage to fix this issue? Or did you have to wait until Afterpay fixed it on their end.
 

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