I'm having a problem with the checkout process in Shopify and was hoping I could get some help. A customer notified me that when she picked her shirt size (L) and then went to her cart, the shirt size in the cart is a "Small." So, I went and did a test and the same happened. What can I do to correct this?
This is the item that she was trying to purchase: https://123geektees.com/products/fundraiser-for-valo-marykay
Hi, I think I have the same issue here... I recently started a T-Shirt shop on Shopify (with Printful on demand printing).
Apart from this app I also have the ETSY app installed. I use the Brooklyn theme.
My very first customer (yesterday) told me there is an issue on the checkout.
I have checked it myself, and indeed (on my phone) it seems to be the same problem.
When trying to pick a certain color and size, the system simply does not let us do this, instead it provides the first variant in the list (XS white T-Shirt).
Please can someone tell me what to do, and how this issue can be solved? Thanks!