Shopping Cart Problem

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New Member
5 0 0

I'm having a problem with the checkout process in Shopify and was hoping I could get some help. A customer notified me that when she picked her shirt size (L) and then went to her cart, the shirt size in the cart is a "Small." So, I went and did a test and the same happened. What can I do to correct this?

This is the item that she was trying to purchase:  https://123geektees.com/products/fundraiser-for-valo-marykay

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Explorer
299 0 27

@Brenda.. I don't see the problem.. Can you share screenshots?

 

P.S. Cute products btw..

I make apps and can help you in setting up payment gateways..
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New Member
4 0 0

Hi, I think I have the same issue here... I  recently started a T-Shirt shop on Shopify (with Printful on demand printing).

Apart from this app I also have the ETSY app installed. I use the Brooklyn theme.

My very first customer (yesterday) told me there is an issue on the checkout.

I have checked it myself, and indeed (on my phone) it seems to be the same problem.

When trying to pick a certain color and size, the system simply does not let us do this, instead it provides the first variant in the list (XS white T-Shirt).

Please can someone tell me what to do, and how this issue can be solved? Thanks!

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