Sort Code Is Invalid

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Hello,

As I am entering my sort code I get the message that the sort code is invalid. The sort code that is entered is a valid code. When I try to contact Customer Service on Shopify's help and enter my storename.myshopify.com I get the message this store is currently unavailable and I can't contact any CS. Maybe via this will be possible to raise a ticket about this trouble?

Thank you 

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